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EXL

Assistant Manager - Planner

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  • Posted 16 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

  • Proficiency in workforce management software, forecasting tools, and analytics platforms (e.g., WFM systems, Excel, Power BI, Tableau, etc.)
  • Strong analytical skills with the ability to interpret data, analyze trends, and draw actionable insights
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders
  • Proven leadership abilities, including the ability to motivate, coach, and develop team members
  • Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment
  • Detail-oriented mindset with a focus on accuracy and precision in all aspects of work
  • Knowledge of contact center operations, customer service principles, and industry standards is a plus

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About Company

Job ID: 136632965