Transition & Stabilization
- Lead end-to-end transition of NA Credit & Collections processes (scope, SOPs, SLAs, RACI, knowledge transfer, shadow/parallel runs, sign-off).
- Establish a control framework with documented policies, process maps, risk and control matrices, and KPIs.
- Set up day-1 operations, stabilize within agreed timelines, and deliver steady-state performance.
Credit Risk Management
- Perform timely credit reviews (new accounts, limit increases, annual/trigger-based reviews) using financial statements, bureau reports, payment history, exposure analysis, and qualitative inputs.
- Maintain credit limits, terms, and guarantees, letters of credit) as appropriate.
- Implement risk segmentation and watchlist governance; proactively mitigate risk for distressed accounts.
- Partner with Sales/Legal to enforce Terms & Conditions (late fees, retention, dispute resolution).
Collections & Dispute Resolution
- Run a targeted dunning strategy (tiered cadence by risk/aging, multi-channel outreach, escalation tree).
- Monitor customers pay behaviour to trigger dunning, payment plans, and legal action as per policy.
- Drive root-cause resolution of disputes (pricing, POD, short-ships, tax, credits) with cross-functional teams.
- Negotiate settlements, short payment resolutions, and structured instalment agreements.
Cash Forecasting & Working Capital
- Own cash collection forecast at customer/portfolio level; reconcile daily/weekly forecasts vs. actuals.
- Deliver committed month-end collections targets, DSO reduction, and bad-debt containment.
Audit, Compliance & Controls
- Ensure strict adherence to SOX 404, internal controls, revenue/AR policies, and documented evidence (approvals, maker-checker, audit trails).
- Maintain segregation of duties, credit policy governance, write-off approvals, and customer master hygiene.
- Observe data privacy requirements (PII protection) and record retention (audit-ready artifacts).
- Prepare for and support internal/external audits, close findings with action plans.
Process Excellence & Automation
- Identify and execute process improvements (lean, standard work, digital workflows, OCR, bots/RPA for reminders, cash application assist, dispute routing).
- Enhance analytics & dashboards (collector productivity, call-to-cash funnel, contact efficacy, root causes).
- Champion system optimizations (ERP/collections module rules, dunning templates, auto-escalations).
Stakeholder & Customer Management
- Partner with Sales/Account Management on payment risk, order release strategies, and customer conversations.
- Coordinate on collections litigation, demand letters, liens, bankruptcy handling, and settlements.
- Govern customer communications: professional tone, documented outcomes, promise-to-pay tracking.
Team Leadership
- Build and coach a high-performing team of Credit Analysts and Collectors aligned to NA time zones.
- Define goals, playbooks, and development plans; run daily huddles, weekly WIP reviews, and month-end war rooms.
- Foster a culture of accountability, compliance, and customer empathy.
Essential
- Bachelor's degree in finance/accounting/business; MBA/CA/CMA preferred.
- 12 -15 years of OTC/AR experience with NA Credit & Collections exposure; prior transition leadership preferred.
- Strong command of credit analysis, financial statement review, risk ratings, and limit setting.
- Demonstrated track record in collections strategy, dispute resolution, and cash forecasting.
- Familiarity with SOX controls, audit requirements, and compliance documentation.
- Hands-on experience with ERP (SAP /MS D365) and collections tools; proficiency in Excel/Power BI/Tableau.
- Excellent communication, negotiation, and stakeholder management skills.
- Experience with credit bureaus (e.g., D&B), trade references, and risk scoring models.
- Working knowledge of sales tax, cash application, chargebacks, and short payment handling.
Preferable
- ERP: SAP/MS D365 (Credit, AR, Collections)
- Credit: D&B/Experian, bank references, trade references
- Analytics: Power BI, Advanced Excel
- Documentation: SharePoint/Teams for SOPs, evidence, and audit artifact
Who Is Gilbarco Veeder-root
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
Who Is Vontier
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at www.vontier.com.
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let's enable the way the world moves!
