Assistant Manager - Operations

Daily SLA Monitoring

Collect site data and track against defined SLAs

Follow up with site teams and vendors for timely task completion

Identify lags and escalate issues for resolution

Coordination & Execution

Act as liaison between site teams, clients, and internal departments

Prepare daily/weekly operations reports

Assist in vendor onboarding and contract compliance

MIS & Process Support

Maintain operational trackers, dashboards, and status reports

Prepare documents for reviews, audits, and presentations

Skills Required

Functional:

SLA, KPI, and task tracking

Coordination of multiple stakeholders across sites

Background in logistics / CFS / contract operations preferred

IT Skills:

Excel (incl. formulas, pivots), MIS sheets, dashboards