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Principal Global Services

Assistant Manager Operations

Principal Global Services
Pune, India
10-12 Years
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  • Posted 12 days ago
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Job Description

Responsibilities

  • Manage day-to-day operations, ensure SLA delivery, and lead a team handling policy administration while aligning with business goals and compliance standards.
  • Implementing the organizational strategy and aligning the efforts towards the collaborator's business requirement.
  • Improving the customer service standards continuously and developing an environment of creativity and automation within the team. Always ensuring the audit preparedness of the unit.
  • Understanding and implementing PGS strategic initiatives/business objectives in collaboration with the leaders.
  • Escalate issues which cannot be resolved by the team.
  • Provide the team with a vision of the business objectives.
  • Interpret the procedures and implement the newly onboarded processes in accordance with plan provisions and state & federal regulations.
  • Strive for team consensus and win-win agreements.
  • Work actively and closely to devise plan around meeting defined Service Level Agreements.
  • Forms relationships to expand networking opportunities.
  • TNA and training management for the team.
  • Ensure to provide opportunities for coaching, mentoring, and providing feedback to staff and management regarding training and learning.
  • Create and monitor the action plans for under-performance Provide status reporting of team performance.
  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
  • Ensure discussions and decisions lead toward closure.
  • Maintain healthy group dynamics Intervene when necessary to aid the group in resolving issues Encourage creativity, risk-taking, and constant improvement Recognize and celebrate team and team member accomplishments and exceptional performance.
  • Serve as a focal point to communicate and resolve interface and integration issues with other teams.

Qualifications

  • Bachelor's / Master's degree.
  • An equivalent of 10 years of work experience, plus 2+ years related work experience required (financial services, insurance industry (Domestic / US/ Abroad), insurance onboarding / policy administration experience preferred).
  • Previous work experience in direct / indirect people management roles / responsibilities.
  • Team handling experience is must Prior work experience in policy administration - group insurance is preferred (however formal training will be provided)

Additional Information

Must have skills

  • Ability to maintain a high degree of accuracy and pay strict attention to detail.
  • Ability to maintain confidentiality.
  • Ability of effective stakeholder management.
  • Excellent written and verbal communication skills
  • Willingness to work in rotational shift
  • Demonstrated flexibility to adapt to changes in procedures and job assignments
  • Ability to work independently and seek solutions to problems
  • Prioritization skills in order to schedule work to meet deadlines
  • Well-developed analytical skills to evaluate and resolve appropriate course of action
  • Demonstrated ability to analyze detailed information, issues, situations, and procedures to develop effective solutions.
  • Ability to work independently and seek solutions to problems.
  • Ability to follow detailed instructions and make independent decisions.

Shift Timings: 1.30PM to 10.30 PM & Oversee night shift resources

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Financial Services
Employment Type:
Full time

Job ID: 148517205

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Last Updated: 10-06-2026 02:10:46 PM
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Assistant Manager Operations

Principal Global Services
Pune, India

Skills:

policy administration , customer service, insurance onboarding, Training Management, Stakeholder Management, collaborator management, audit preparedness, communication, Analytical Skills