Responsibilities

About the opportunity

Management of eFile function consistent with the policy and state/federal law and regulations. Address collaborator expectations regarding policy administration. Apply understanding of sales procedures, product invention, contract provisions, and state and federal regulations to make suitable, accurate, and timely decisions. This includes having a knowledge of plan provisions, determination of eligibility, verification of data input, identification of correct benefit level, coordination of benefits and corrections. Design, develop, coordinate and conduct large or small-scale training programs required for individuals and teams. Leading the training & Mentoring. Ensuring the Reporting in terms of team & individual training progress to superiors. Communicates strategy, company goals and deadlines to team. Motivates team members and assesses performance. Communicates concerns and policies among management and team members. Responsible for effective collaborator management, new migrations, customer happiness, operational risk management and for building the culture of innovation and process simplification.

What You'll Do

Implementing the organizational strategy and align the efforts towards the collaborator's business requirement.
Improving the customer service standards continuously and develop an environment of creativity and automation within the team.
Ensuring the audit preparedness of the unit at all times.
Understanding and implementing PGS strategic initiatives/business objectives in collaboration with the leaders.
Escalate issues which cannot be resolved by the team.
Provide the team with a vision of the business objectives.
Interpret the eFile procedures and implement the newly onboarded processes in accordance with plan provisions and state & federal regulations.
Strive for team consensus and win-win agreements.
Work actively and closely to devise plan around meeting defined Service Level Agreements.
Forms relationships to expand networking opportunities.
TNA and training management for the team.
Ensure to provide opportunities for coaching, mentoring, and providing feedback to staff and management regarding training and learning.
Create and monitor the action plans for under-performance
Provide status reporting of team performance.
Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
Ensure discussions and decisions lead toward closure.
Maintain healthy group dynamics
Intervene when necessary to aid the group in resolving issues
Encourage creativity, risk-taking, and constant improvement
Recognize and celebrate team and team member accomplishments and exceptional performance.
Serve as a focal point to communicate and resolve interface and integration issues with other teams.

Qualifications

Who You Are

Provide prompt, courteous and excellent service at an acceptable cost to all customers; operate in an ethical manner in accordance with all applicable laws and regulations, the company's Corporate Code of Ethics, employee handbook, applicable compliance and operations policies and procedures, and other policies of the company. Possess a high degree of integrity and actively cooperate and interact with all entities of the Principal Financial Group.

Education: Bachelor's / Master's degree - industry courses (i.e. LOMA, HIAA, ICA, etc.)

Prior work experience in policy administration - group insurance is preferred (however formal training will be provided)

Must Have Skill Set

Bachelor's / Master's degree.
An equivalent of 8 years of work experience, plus 2+ years related work experience required (financial services, insurance industry (Domestic / US/ Abroad), insurance onboarding / policy administration experience preferred).
Previous work experience in direct / indirect people management roles / responsibilities.
Ability to maintain a high degree of accuracy and pay strict attention to detail.
Ability to maintain confidentiality.
Ability of effective stakeholder management.
Excellent written and verbal communication skills
Willingness to work in rotational shift
Demonstrated flexibility to adapt to changes in procedures and job assignments
Ability to work independently and seek solutions to problems
Prioritization skills in order to schedule work to meet deadlines
Well-developed analytical skills to evaluate and resolve appropriate course of action
Demonstrated ability to analyze detailed information, issues, situations, and procedures to develop effective solutions.
Ability to work independently and seek solutions to problems.
Ability to follow detailed instructions and make independent decisions.

Additional Information

Why Choose Principal

At Principal, we believe in nurturing talent and providing a collaborative environment where you can thrive. We offer:

Opportunities to work on brand new technologies and innovative projects.
An encouraging and inclusive culture that values diversity.
Continuous learning and development programs to help you achieve your career goals.
Competitive compensation and benefits.

Join us and be part of a team that pursues outstanding quality and aims to provide world-class solutions. Your contributions will directly influence our success and help us remain leaders in the financial services industry. We are excited to see the outstanding work you will achieve with us!

Assistant Manager Operations