Who We Are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About This Role
We are seeking a skilled Network Consultant to provide technical service desk support for global premium customers in a 24/7 operations environment. The individual will manage complex network issues, follow ITIL practices, work across diverse routing and switching technologies, and ensure highquality customer experience through proactive analysis, incident ownership and clear communication.
What You Will Do
- Perform diagnostics and proactive analysis of network faults, ensuring timely rootcause identification.
- Support daily operational activities, including Incident, Fault and Change Management, while following ITIL standards.
- Take full ownership of incidents throughout their lifecycle, ensuring accurate documentation and zero process deviations.
- Transfer incidents to Level2 engineers or specialist teams when required, ensuring seamless coordination.
- Collaborate with vendors and thirdparty partners to manage priorities and ensure updates are shared promptly.
- Assess business impact, drive appropriate escalations and participate in customer bridge calls when required.
- Maintain consistent customer communication, providing transparent status updates.
- Manage ticket queues efficiently and multitask across simultaneous operational priorities.
Who You Are
- A qualified engineer (BE/BTech) with CCNA certification (mandatory) and ideally 1+ year of experience in a NOC or technical support environment.
- Skilled in routing protocols such as OSPF, BGP, EIGRP, ISIS, and experienced in LAN switching, VLANs, trunking, STP, and WAN technologies.
- Strong communicator with the ability to confidently interact with global customers.
- A collaborative team player capable of managing pressure, staying methodical and adopting a logical approach to troubleshooting.
- Quickthinking, adaptable, proactive and eager to learn with a strong drive for continuous improvement.
- Fluent in English and comfortable working in rotational shifts.
Not a perfect fit
Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's In It For You
- Opportunity to work on advanced global network environments with exposure to complex technologies and troubleshooting scenarios.
- A collaborative operations setup that enables learning from senior engineers, Level2 teams and global stakeholders.
- Ownership of critical customer incidents, enhancing decisionmaking and crossfunctional communication skills.
- Experience in a 24/7 environment, fostering resilience, adaptability, and operational excellence.
What Skills You Will Learn
- Advanced diagnostics and rootcause analysis across diverse network technologies.
- Mastery of ITILaligned Incident, Change and Problem Management practices.
- Effective crossteam and multivendor collaboration.Managing highimpact customer interactions with clarity and confidence.
- Strengthening multitasking, prioritisation and queue management skills in a realtime environment.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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