Assistant Manager – Soft Services / Events

Soft Services Operations Management

• Plan and manage daily soft services including housekeeping, pantry, and cafeteria operations

• Ensure cleanliness, hygiene, and service quality standards are maintained

• Oversee meeting room setups and workplace readiness

• Ensure compliance with contract and statutory requirements

Event Planning & Execution

• Plan and execute corporate events, conferences, and employee engagement programs

• Manage end-to-end event logistics including venue setup, catering, and coordination

• Coordinate travel, vendor support, and on-site execution for events

• Maintain event calendars and ensure timely delivery of activities

Vendor Management

• Coordinate with vendors for catering, housekeeping, and event services

• Negotiate contracts and monitor vendor performance against SLAs/KPIs

• Ensure service quality and timely delivery from service partners

• Handle vendor escalations and performance issues

Budget & Cost Management

• Monitor soft services and event budgets

• Track expenses and ensure cost control measures are followed

• Provide financial updates and variance reports to management

• Support cost optimization initiatives

Reporting & Documentation

• Prepare post-event reports and feedback analysis

• Maintain audit-ready documentation for services and events

• Support management reporting with presentations and summaries

• Track inventory of supplies, materials, and event resources