Responsible to recieve in-bound and make out-bound calls to connect with JCI customers
Note this will be individual contributor role
Responsible for activities related to a broad cross section of Johnson Controls customer portfolios
Analyze accounts and set targets - Collection plan / strategy at the beginning of month
Responsible for overseeing collection activities of all the active cusotmers for North America & Canada region
Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints
Co-ordination with cusotmers and cash application team for remittance advise
Support other finance operations by providing and receiving information from customers regarding invoicing, collection and cash application
Maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices
Analyze aging debt reports and initiate calls to, as well as receieve calls from customers
Support the business by understanding customer disputes, assist with the research of cases to resolve invoicing and commercial customer service issues on accounts and support actions to prevent delinquent payment
Account reconciliation - follow up with sales team and review open points and request customer master team to update system
Manage and Process Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Offs
Issuing Dunning Letters and/Or Legal Proceedings for uncollected receivables
What we look for
Graduate / Postgraduate / Master s Degree in Commerce or relevant Graduate / Postgraduate / Master s Degree in any stream
Proficient in both verbal and written business communications
5 - 7 Years of experience required in North America Collections process
Experience in North American process transition would be preferred
Excellent English level with clear American pronunciation.
Systems knowledge in ERPs (Baan, Qolsys , Amer, Oracle & SAP) will be preferred
Proficiency in Collections Tools like Getpaid , Contact Tool, High Radius will be preferred
Degree in business administration or professional experience focusing on Finance/Accounting.
Working experience within a shared services environment is mandatory
