Assistant Manager, Life Insurance Operations

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of AssistantManager, Life Insurance Operations

Responsibilities:

• Drive Continuous Improvement

• Develop a strategy for team to reach organization goal

• Communicate clear instructions to team members

• Monitor team members and able to provide mentorship whenever needed

• Manage the flow of day-to-day operations

• Create reports to update the company on the team%27s progress

• Rapport building with the internal & external stakeholder

• Take care of any issues that arise during shift promptly and professionally, seeking advice from the duty manager where vital

• Ensure that the highest possible levels of customer service are delivered at all times

• Assist the Manager as and when vital to make the business run effectively and efficiently

• Ensure the team serves all products to company and brand specification

Qualifications:

Minimum qualifications

• Proven experience in Insurance Operations and backend operations for Life Insurance products

• Should have worked in Team Handling/ people facing role. Proven track record for leading 20 to 25 resources and keeping an engaged workforce

• Graduation in any stream except B.Tech and Technical Graduation & Law

• Insurance knowledge and ability to understand and interpret Insurance terminology

• Proficient with MS Excel, MS Word, MS PowerPoint

• Ability to do root-cause analysis for process gaps highlighted

• Collaborative approach towards resolving the issues with partners & peers/sub-process areas

• Ability to crunch data, possesses data driven & fact based approach

Preferred qualifications

• Good analytical and problem solving skills

• Ability to communicate verbally and through emails/Phones with businesses

• Proven track record to build effective working relationships with clients & internal partners

• Project Management and ability to manage several priorities

• Positive attitude with a focus on continuous operational improvement and an open mind to change

• Highly motivated and committed!

• Passion for working with people!

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.