Assistant Manager- Learning and Development Support

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Assistant Manager, Learning and Development Support
In this role, you will be working in Global HRO Ops support , resolving HR and employment policy queries, providing guidance on People policies and Employment Law, supporting managers with solutions, coaching line managers, and building positive relationships with colleagues and stakeholders.

Responsibilities
Mandatory Learning - Strategic & Coordination Support
.Partner with the Digital Learning Lead to upload and manage SCORM content within the Learning Hub.
.Test content end-to-end against defined SME/testing criteria (flow, audience visibility, assessments, completion tracking).
.Manage ad-hoc mandatory learning requests (e.g., regulatory and compliance-driven modules such as EU DORA, Cyber, underwriting frameworks).
.Engage directly with internal SMEs and stakeholders across seniority levels.
.Represent L&D in Global Regulatory Content Forums track actions, support coordination, and contribute to process governance.
2. L&D Event & Curriculum Coordination
.Coordinate and schedule training sessions, curriculums, webinars, and events within the Learning Hub.
.Proactively and reactively track participation, completions, and stakeholder engagement.
.Manage logistics for in-person events, including room bookings, materials, and equipment setup.
.Liaise with approved vendors (PSL) for externally supported events (calls, in-person, email coordination).
.Schedule sequential learning pathways and rosters (e.g., leadership programs) and ensure evaluations are triggered, tracked, and collated.
3. Global Learning Academy Coordination
.Partner with Learning Product Managers across multiple skill areas to support module assignments, content uploads, events, testing, roster management, and evaluations.
.Maintain regular governance cadence (weekly meetings per product skill area).
.Develop understanding of each skill area pipeline to proactively support execution and delivery.
4. Custodianship of L&D Workday Cases & Service Management
.Oversee L&D-related Workday cases and ensure timely resolution.
.Respond to cases within area of expertise triage and route others appropriately.
.Analyse case trends and contribute insights to the monthly Service Management pack.
.Provide data-driven storytelling through performance and case analytics reviews.
5. Professional Qualifications (Development) Administration
.Process global professional development requests received via Learning Hub.
.Review, triage, and coordinate approvals with requesters and managers.
.Raise Purchase Requisitions (PRs) and Purchase Orders (POs) liaise with vendors/training providers.
.Review invoices, manage receipts, and ensure accurate financial processing.
6. L&D Budget & Commercial Coordination Support
.Act as Purchase Requisitioner for the L&D cost centre.
.Raise and reconcile PRs/POs validate invoices and Statements of Work (SOWs).
.Maintain and update the L&D forecast tracker.
.Manage vendor liaison activities (e.g., CII memberships, exams, certifications).
.Coordinate vendor-driven initiatives (e.g., 360 feedback tools, assessments) and engage senior business stakeholders for competency reviews and feedback processes.
Qualifications we seek in you!
Minimum Qualifications
.Graduate in any Stream

Preferred Qualifications/ Skills
.Experience in Learning & Development operations, learning administration, or training coordination within a corporate environment.
.Experience managing training logistics, vendor coordination, and stakeholder engagement across multiple seniority levels.
.Working knowledge of regulatory/mandatory learning administration processes.
.Experience raising Purchase Requisitions (PRs), Purchase Orders (POs), and managing invoice reconciliation.
.Strong understanding of service management processes (case management, SLA tracking, reporting).
.Ability to generate reports, dashboards, and analyse data trends for governance reviews.
.Strong written and verbal communication skills, including experience managing voice-based stakeholder interactions.
.High attention to detail, process discipline, and ability to manage multiple priorities in a fast-paced, global environment.Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.