JOB DESCRIPTION
Position Title
Asst. Key Account Manager - Transport Services
Department
CRM
Reports To
Director
Job Summary:
The Asst. Key Account Manager is responsible for managing the complete client lifecycle for Commutec's transport services portfolio, ensuring 100% service delivery success rate, driving account growth, and maximizing revenue through strategic client relationship management. This role combines client management, team leadership, and operational excellence to deliver exceptional transport solutions.
Key Responsibilities
A. Client Management & Lifecycle
- Manage end-to-end client relationships from onboarding to retention
- Develop and execute comprehensive client success plans
- Identify client needs and provide tailored transport service solutions with 100% success rate
- Conduct regular client meetings to gather service feedback and ensure satisfaction
- Lead contract renewal negotiations to maintain and improve commercial terms
- Maintain detailed client relationship management systems and documentation
B. Revenue & Growth Management
- Drive account growth through strategic planning and execution
- Conduct revenue analysis and identify trends across client portfolio
- Identify and execute cross-selling and upselling opportunities
- Develop proposals for service expansion and new revenue streams
- Monitor client profitability and optimize service delivery costs
C. Operational Coordination
- Coordinate with cross-functional departments (Operations, Fleet, HR, Finance) to improve service delivery
- Ensure seamless execution of transport services across all client touchpoints
- Develop and implement process improvements and SOPs
- Identify technology needs for department enhancement and lead implementation
D. Stakeholder Management
- Conduct regular meetings with internal stakeholders to provide client service feedback
- Present client requirements and service issues to management
- Align departmental objectives with organizational goals
- Facilitate communication between clients and internal teams
E. Team Leadership & Development
- Lead, motivate, and develop the account management team
- Handle manpower planning and hiring for the department
- Conduct monthly team performance reviews
- Organize team building activities to enhance collaboration
- Set individual and team goals aligned with company objectives
- Provide coaching and mentorship to team members
F. Planning & Reporting
- Prepare and manage monthly work plans and yearly strategic plans
- Generate comprehensive reports on account performance, revenue, and client satisfaction
- Develop and manage department budget plans
- Track KPIs and present insights to management
- Document processes and create SOPs for standardization
SKILLS REQUIRED
Technical Skills:
- Transport and logistics industry knowledge
- CRM software proficiency (Salesforce, Zoho, HubSpot)
- Data analysis and reporting tools (Excel, Power BI, Tableau)
- Contract negotiation and management
- Financial analysis and revenue modeling
- Project management methodologies
- Process mapping and SOP development
Soft Skills:
- Strategic thinking and business acumen
- Exceptional communication and presentation skills
- Relationship building and networking
- Problem-solving and decision-making
- Leadership and team management
- Negotiation and persuasion
- Time management and prioritization
- Conflict resolution
Behavioural Competencies:
- Client-centric mindset
- Results-oriented approach
- Adaptability and resilience
- Collaborative teamwork
- Attention to detail
- Proactive and self-motivated
- Ethical and professional conduct
Desirable Skills
- Knowledge of transport management systems (TMS)
- Understanding of fleet management
- Experience with B2B sales cycles
- Familiarity with employee transport services
- Budget planning and financial management
- Change management experience
QUALIFICATIONS & EXPERIENCE
Education:
- Bachelor's degree in Business Administration, Marketing, Supply Chain, or related field
- MBA or relevant postgraduate qualification (preferred)
Experience:
- 5-8 years in account management, client services, or business development
- 3+ years in the transport, logistics, or mobility services sector
- 2+ years in team leadership or management role
- Proven track record of managing high-value client accounts
- Experience in contract negotiation and renewal
- Demonstrated success in revenue growth and upselling
