Assistant/Manager, International Business (F&B Franchise)
Assistant/Manager, International Business (F&B Franchise)
oue restaurants3-6 Years
- Posted 8 months ago
- Be among the first 10 applicants
Job Description
Franchise & Market Development
- Lead and coordinate new overseas market setups, including business incorporation, trademark and office setup/store build-outs
- Oversee the full project lifecycle: construction, procurement, pre-opening training, operational handover, and post-opening support
- Support the review and execution of market-specific legal requirements in collaboration with internal legal teams or external counsel
- Develop and maintain franchise manuals, including operational and food service SOPs, ensuring consistency and quality across markets
- Act as the primary liaison between overseas partners and internal teams (Operations, Culinary, Marketing, Supply Chain, etc.)
- Build strong, collaborative relationships with franchise/JV partners through clear communication and consistent support
- Address partner queries and provide ongoing support to help achieve operational excellence and commercial results
- Organise and oversee training programs for partner staff across all levels — pre-opening, opening, and ongoing
- Manage project timelines and track cross-functional deliverables across multiple concurrent market launches
- Coordinate effectively with key departments (Design, Construction, Procurement, etc.) to meet launch deadlines
- Support the development of business plans, budgets, and launch timelines with new partners
- Monitor partner performance and suggest improvements to enhance operational standards and profitability
- Oversee procurement and logistics coordination, ensuring efficient cross-border supply chain flows
- Work closely with Finance to ensure timely partner payments and assist in reconciliation or follow-up where required
- Conduct market research and assist in evaluating new business opportunities
- Support leadership with internal reporting and presentations following store launches
- Contribute to internal knowledge sharing by capturing lessons learned and refining workflows for future rollouts
- Assist with special projects and strategic initiatives as directed by General Manager
- Bachelor's degree in Business, Marketing, International Business, or a related field
- Minimum 3-6 years of experience in franchise operations, international business development, or a relevant field
- Excellent written and oral skills in both English and Mandarin Chinese. Knowledge of foreign languages will be a plus
- Strong interpersonal and relationship-building abilities
- Strong project management skills and attention to detail
- Ability to work independently and navigate cross-cultural environments
- Willingness to travel when required
- Annual Leave, Family Care Leave & Paid Medical Leave
- Annual Wage Supplement
- Performance Bonus & Annual Salary Increment
- Group Medical, Hospitalisation & Dental Insurance
- Long Service Award
- Professional Growth & Development
- Education Assistance
- External Training Sponsorship
- Staff Discounts
- Staff Referral Scheme
- Staff Meals Provided
More Info
Key Skills
Franchise Operations
Procurement and Logistics Coordination
Operational and Food Service SOPs
About Company
Skills:
Gas Installation, Salesforce, Contractor Performance Management, Project Management, Operational Systems Management, Digital Submission Portal, Budgeting, Scheduling, Technical Plan Assessment, Risk Management
Skills:
Microsoft Excel, Skincare formulation principles, Product industrialization processes, Raw materials packaging development, Quality standards for skincare/cosmetic products, Project management, ERP systems
Skills:
Excel, Project management, Powerpoint, Contract workflows
Skills:
Retail Planning, Forecasting, Benchmarking, Tenant performance analysis, Financial Feasibility Studies, Stakeholder Management, Performance Reporting, Leasing strategy, Trade mix optimisation, Budgeting, Project execution, Asset enhancement initiatives
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