Assistant Manager - I2C

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Manager, I2C - Contract Management & Billing Ops Specialist!
In this role, we are seeking a Billing Operations lead the billing operations team, ensuring seamless execution of Validation & Sales order activation processes and client deliverables. This role demands independent leadership with full responsibility and authority to drive team performance, meet SLAs, and prevent billing losses in a high-volume BPO environment at Genpact, Noida. Reporting to the Operations Manager, the incumbent will oversee daily operations for a team handling billing, invoicing, and accounts reconciliation. You will be expected to handle requests, determine, respond and resolve issues based on the SOP.

Responsibilities
.Independently lead and manage the billing operations team, including resource allocation, performance reviews, and one-on-one coaching to achieve monthly targets and client SLAs.

.Oversee end-to-end billing processes, including activation of Sales Orders, Validation of invoices & accuracy checks to avoid revenue leakage.

.Handle escalations, client communications, and audits with full authority, ensuring compliance with financial regulations, internal SOPs, and Genpact standards..Drive process improvements, implement digital tools (Automation or AI), and monitor KPIs.

.Mentor team members on constructive feedback, gap analysis, and leadership development to build a high-performing unit.

Qualifications we seek in you!
Minimum Qualifications / Skills
.Bachelor's degree in commerce, Finance, or related field MBA or equivalent preferred.

.Relevant exp. in billing operations/OTC, people management

.Proven track record in BPO/shared services, handling high-volume billing, deductions, and client relationships independently.

Required Skills and Competencies
.Strong leadership with ability to operate autonomously, make decisions under pressure, and foster team accountability.

.Expertise in SAP, MS Excel, PowerPoint, and MS Teams for reporting and collaboration.

.Excellent stakeholder management, analytical skills, and attention to detail to minimize billing errors.

.Proactive problem-solver with knowledge of performance management and process optimization methodologies.

Location and Shift
.Noida Sector - 135, IT SEZ, Uttar Pradesh (onsite, flexible shifts as per business needs).

Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.