Assistant Manager- HRO

Inviting applications for the role of Process Developer/ Domain Trainee/Management Trainee/ Assistant Manager/ Manager/ Senior Manager, HRO/HRBP (People Experience Advisor)

Responsibilities

• Responsible for handling and resolving all queries, requests and issues in relation to Global HR and employment policies escalating to specialists or third parties where necessary - developing and maintain positive business relationships with colleagues, candidates and stakeholders through all interactions

• Confidently provide sound advice and guidance to employees and managers in relation to People policies, Employment Law and processes using skilled questioning techniques to obtain all key information and identify any potential risks

• Support and advise Senior Managers to identify and implement solutions to specific people issues that align with business objectives.

• Coach and empower line managers to effectively manage employee issues, including absence and performance issues

• Responsible for the input and maintenance of employee data to HR systems and transferring data to agreed internal and third-party services in accordance with data quality and data security standards and resolving first line queries in relation to HR Systems and data

• Ensure accurate and timely processing of employee lifecycle processes, such as onboarding and offboarding processes, including documentation, putting the employee experience at the forefront

• Responsible for Reward and benefits administration working closely with internal Reward and third-party benefits providers.

• Manage payroll input and changes accurately and processed in accordance with payroll cut[1]off periods

• Ensure compliance with HR policies, procedures, and labour laws in all service-related activities.

• Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion

• Pro-actively identify and suggest opportunities to improve processes to enhance the employee experience and service delivery, leveraging tech and automation. Lead and support continuous improvement efforts.

• Lead / contribute as a subject matter expert for the People Experience Hub on Group wide projects and initiatives

• Develop and maintain positive relationships with People colleagues, the business other key stakeholders

Qualifications we seek in you!

Minimum Qualifications

• Graduate in any Stream

Preferred Qualifications/ Skills

• Previous experience in HR / People administration

• Excellent time management skills. Able to plan and prioritise work across a broad range of subject areas working to tight deadlines where required

• Truly passionate about the employee and manager experience

• Excellent customer service and processing skills - including attention to detail

• Problem solving skills, and able to relate policies and procedures to specific individual situations in a pragmatic manner

• Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts

• Continuous Improvement mindset and skills. Curious and willing to improve processes to enhance the employee experience and drive improvements.

• Data and technology savvy. Able to use data to drive decisions