Search Jobs
Search by job, company or skills
Search by job, company or skills
Tata CommunicationsGlobal Service Operations Teamis the single point of contact and owner of all Service Assurance issues for Managed Customers theyare responsible for. Customer Service Engineers have the prime responsibility toidentify, receive, track, escalate and close all Customers incidents, changes and requests, delivering superior customer service, 24 hours a day, and 365 days a year.
Theresourcewillbe responsible formanaging customer for IZO related products.The Engineerwill haveto provide operational support to multiple environments using multiple Vendor technologies and enabling the smooth running of the network estate.
4+yearsofexperiencein networkand customer handling experience
Cisco Networking skills (CCNP ormore)
Excellent oral and written communication skills
Professional level understanding and experience on the routing & switching technologies
Sound knowledge on MPLS , Internet routing, IZO IWAN products
Ability to communicate effectively and build relationships with customers and cross functional team
Has ability to learnnew technologies& concepts andhascapacityto takeinitiatives
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.
Job ID: 145624337
