Assistant Manager - Global Service Operations

Tata Communications Limited

Pune, India

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Posted 17 days ago
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Job Description

Job Summary:
We are looking for a skilled L2 Network Engineer to manage escalated network issues, ensure infrastructure stability, and support deployment and configuration of network devices. The ideal candidate should have strong troubleshooting skills, hands-on experience with routers, switches, and firewalls, and the ability to support complex network environments.
Key Responsibilities:
Handle L2 escalations and troubleshoot complex network issues.
Configure and maintain routers, switches, and firewalls.
Monitor network performance using tools and ensure uptime.
Maintain network security and assist in audits.
Collaborate with L3 support and cross-functional teams.
Document configurations and troubleshooting processes.
Mentor L1 engineers and share technical knowledge.

Required Skills:
Solid understanding of TCP/IP, routing, switching, and firewalls.
Proficiency with Cisco devices and tools like Wireshark, SolarWinds, etc.
Good knowledge of security practices and incident response.
Strong communication and problem-solving skills.

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About Company

Tata Communications LimitedJob Source: jobs.tatacommunications.com

Tata Communications is a digital ecosystem enabler that powers today&#8217;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217;s internet routes and connects businesses to 60% of the world&#8217;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216;Secure Connected Digital Experience&#8217; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 144544707

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