As an Assistant Manager- F&B Sales, you will play a crucial role in actively soliciting and managing sales opportunities, ensuring a seamless transition of business for exceptional service delivery. Your primary focus will be on building long-term, value-based customer relationships to achieve sales objectives and contribute directly to personal sales goals. This entry-level management position is ideal for a driven individual looking to grow their career in hospitality sales.
Key Responsibilities
Building Successful Relationships that Generate Sales Opportunities:
- Collaborate effectively with off-property sales channels to ensure sales efforts are coordinated, complementary, and avoid duplication.
- Build and strengthen relationships with both existing and new customers to secure future bookings. This includes participating in sales calls, engaging in customer entertainment, attending Familiarization (FAM) trips, and participating in trade shows.
- Develop strong relationships within the local community to expand the customer base and identify new sales opportunities.
- Assist in managing and developing relationships with key internal and external stakeholders.
- Provide accurate, complete, and timely turnover of business to the Event Management team to ensure proper service delivery.
Managing Sales Activities:
- Participate in sales calls with other members of the sales team to acquire new business and/or close existing opportunities.
- Support the operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.
Utilizing Market Trends & Customer Information to Maximize Revenue:
- Identify new business opportunities to achieve personal and location-specific revenue goals.
- Understand the overall market landscape, including competitors strengths and weaknesses, economic trends, and supply and demand dynamics, and strategically position our offerings against them.
- Assist in closing the best opportunities for the location based on prevailing market conditions and the property's specific needs.
- Gain a deep understanding of the location's primary target customer and their service expectations; serve the customer effectively by comprehending their business, specific issues, and concerns to offer superior business solutions.
Providing Exceptional Customer Service:
- Support the company's service and relationship strategy, actively driving customer loyalty by delivering service excellence throughout each customer experience.
- Service our customers meticulously to grow their share of account with our property.
- Execute and support the company's customer service standards consistently.
- Provide excellent customer service in line with the daily service basics of the company.
- Set a positive example for guest relations for all team members.
- Interact with guests to obtain valuable feedback on product quality and service levels.
Candidate Profile
Education and Experience:
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 2 years of experience in sales and marketing or a related professional area.
- OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major; no work experience required.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by
