Assistant Manager

Job Description

Candidate should have analytical skills

F&A (Insurance) collections background is essential

Past work experience of SAP ERP will be of weightage advantage

Good working knowledge of Microsoft Excel

Ensure that the guidelines are followed as per standard procedures

Open to feedback.

Quality monitoring & review of accounts

Allocation of accounts as per the guidelines

Ensure timely closure of accounts

Ensure that the quality of the transactions is in compliance with predefined parameters

Ensure adherence to Company Policies and Procedures

Ensure fair methods are used to collect outstanding balance on the account

Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns

Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)

Prepare reports of the accounts assigned to the team

Preparing business review templates for performance review

Technical Skills -

Good Computer navigation skills, keyboarding skills

- Proficient in MS office specially Excel

Process Specific Skills -

Possesses necessary knowledge of business concepts to effectively perform the job

Effective negotiation skills

Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.

Commits to achieving specific objectives and takes ownership for accomplishing them.

Effectively balances quality, customer service and productivity standards

Make calls to the customer for collection or payment details

- Work towards resolution of disputes

Soft Skills -

Self discipline

Result orientation

Adaptability

Presentation skills

Feedback skills

Goal oriented

Excellent written and verbal communication skills

Listening and comprehension skills

Questioning and Reasoning Skills

Customer Service focus and telephone etiquette

Ability to multi task, prioritize and manage daily work activities