Assistant Manager

Company Description

EDarjee is a tech-enabled tailoring and alteration brand revolutionizing the custom fashion experience by blending skilled craftsmanship with the convenience of digital services. Offering personalized solutions ranging from bespoke garment creation to quick alterations, EDarjee ensures a seamless customer journey with features like doorstep pickup, guided fabric assistance, and express services. The company leverages innovative technology and streamlined workflows to uphold exceptional quality, efficiency, and customer satisfaction. Based in India, EDarjee's mission is to modernize the tailoring industry by combining tradition with innovation to provide stylish and reliable solutions for diverse personal and professional needs. The brand is committed to offering exceptional craftsmanship and personalized attention to deliver unmatched value to its customers.

Role Description

The Assistant Manager will oversee daily operations, manage team performance, and ensure seamless service delivery at the EDarjee location in Bengaluru. Responsibilities include supervising staff, optimizing workflow processes, maintaining quality standards, addressing customer inquiries, and fostering a high-performance team culture. The Assistant Manager will also collaborate with cross-functional teams to implement operational strategies and ensure end-to-end customer satisfaction. This is a full-time, on-site role located in Bengaluru.

Qualifications

• Proficiency in Operations Management, Team Supervision, and Process Optimization
• Strong Communication, Customer Service, and Conflict Resolution skills
• Understanding of Tailoring, Fashion, or Retail Industry processes
• Ability to manage Workflow Scheduling, Coordinate Deliverables, and Oversee Quality Control
• Experience in Team Coordination, Training, and Performance Management
• Knowledge in Technology-Driven Operational Tools and Basic Analytical Skills
• Proven problem-solving ability with attention to detail and a customer-focused mindset
• Bachelor's degree in Business Administration, Operations, Fashion Management, or a related field preferred
• Prior supervisory or managerial experience is an advantage