Why join us
Diversity, Equality and Inclusion at DWF
Nurturing talent is very important to us. We are committed to equal opportunities in all areas of work and business. We want people to achieve their best, which will positively impact on our clients and communities in which we live and work. At DWF, we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
Responsibilities
Client Communication:
- Serve as the primary point of contact for clients, promptly acknowledging and addressing their instructions, needs or concerns. Lead client meetings and manage communications, including subject matter escalations.
- Provide regular updates on project progress and deliverables by leveraging standard DWF communication styles and statistical reports.
- Build and maintain strong client relationships to ensure satisfaction and repeat business. 2. Subject Matter Expertise:
- Manage internal escalations and address team queries related to document review processes.
- Identify queries requiring client guidance, present them during escalation calls, and document these queries along with client resolutions in a formal Escalation Log.
- Analyse client feedback to improve processes and deliverables.
- Train the team on review protocol, project workflow and best practices.
- Project Management: o Understand client requirements and create accurate financial estimates for project proposals or Statements of Work (SOW).
- Prepare project plans that encompass staffing, quality management, and deliverable milestones.
- Define project team structures and establish workflows.
- Track quality and production of the review team daily and make necessary adjustments to project plans.
- Ensure timely and accurate delivery of work products, meeting internal and client SLAs.
- Manage project scope changes effectively, documenting all changes in SOW or Change Orders (CO).
- Actively assess and document potential risks in the Risk & Issue Log, developing mitigation plans.
- Ensure accurate timekeeping and project timesheet approvals for client billing.
Technical Expertise
- Demonstrate expertise in review platforms, especially Relativity, in terms of creating complex keyword searches for QC purpose.
- Leverage technology-assisted review methods to enhance productivity and quality.
- Exhibit innovative workflow and batching management skills by leveraging various Relativity functionalities and metadata to introduce efficiencies in the review process.
- Apply extensive knowledge of MS Excel and MS PowerPoint to organize data and develop comprehensive project reports.
- Quality Control and Improvement:
- Maintain rigorous quality control (QC) standards while ensuring compliance with timelines and budgets.
- Conduct regular quality audits and maintain comprehensive quality frameworks.
- Offer inputs in developing and refining the quality control (QC) strategy.
- Workforce Management and Development:
- Conduct performance assessments and manage leave, recognition, and development of direct reports.
- Partner with training departments to identify needs and design training paths for team members.
Additional Responsibilities
- Promote Diversity and Inclusion initiatives and lead programs that integrate core values into operations.
- Lead ESG programs with innovative practices and partnerships.
- Document lessons learned on every project and create a repository for future reference.
- Support the development of new training projects and deliver training sessions.
- Manage a team of 15-20 members, including Senior Associates and Associates.
- Stay updated on industry trends and legal developments related to litigation and investigation services and share the knowledge with the peers.
What will help you succeed in this role
Mandatory
- Bachelor's or master's degree in law.
- 5-7 years of industry experience, with at least 2-3 years in project management, focused on litigation and investigation document review services.
- Proven expertise in eDiscovery and document review platforms, particularly Relativity.
Optional/Desired
Candidates with additional relevant certifications in technology or project management may have an edge. E.g., Certification for any recognized Legal Technology, Certification in Basics of Six Sigma, Certification for business use of MS World Applications (Excel/PPT/Word), Scrum Master, PMI, RelOne, etc
What we offer
At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.
Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.
About Us
DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
