Assistant Manager - Donor Relations & Servicing

Company Profile :

Lotus Petal Foundation has been in the nonprofit sectorformore than 10 years. Our objective is to create equal opportunitiesforunderprivileged children living in urban and semi-urban areas to enable upward social mobility. We create high-impact interventions in Education, Nutrition, and Livelihood by using innovative methodologies, scientific rigor, useofdata, and analyticsforthe child and alsoforhis/her community. Alongside, we are proud to mention that we are Great place to Work certifiedforthe 5th consecutive year.

Website :https://lotuspetalfoundation.org/

Location :Khasra no 12/2, Dhunela Berka Road, Village Dhunela, Sector 31 , Sohna, Gurgaon, Haryana-122103 (India)

Purpose of this position

Deliver all donor-related activities including grant writing, report writing, managing donor visits and compliances with ownership on delivering desired quality, effectiveness, efficiency, and accuracy. It is a critical role in maintaining strong relationship with donors and ensuring their requirements & enquiries are addressed timely.

General Description / Information

Donor Communication:

1.Act as the primary point of contact for assigned donors, responding promptly to inquiries, acknowledgments, and requests for information.

2.Cultivate strong relationships with donors through regular communication, including emails, phone calls, and personalized correspondence.

3.Meet the communications requirement of CSR partners, cover the donor event and contribute to the creatives, content, and social media post.

Donor Recognition and Stewardship:

4.Implement strategies for recognizing and acknowledging donors, including thank-you emails and donor appreciation events.

5.Ensure that donors receive regular updates on the organization's activities, impact, and achievements.

Database Management:

6.Maintain accurate and up-to-date records of donor information, interactions, and contributions in the organization's database.

7.Keep track of donor contributions, preferences, and engagement metrics to improve the funding & collaboration prospects.

Grant writing & Donor Reporting:

8.Assist in preparing grant proposals and concept notes, and collating essential documents needed for donor due diligence.

9.Prepare high quality, analytical impact reports with relevant data, graphs & tables.

10.Ensure adherence to project commitments, timelines, input & output matrix, fund utilization and submission of reports & other compliances as per TOR/MOU.

Donor Feedback and Evaluation:

11.Solicit feedback from donors on their experience, and use this information to improve donor satisfaction and retention.

12.Evaluate the effectiveness of donor relations strategies and make continuous efforts for improvement.

Compliance and Ethics:

13.Ensure compliance with CSR law/rules and ethical standards related to fundraising and donor relations.

14.Uphold the highest standards of confidentiality and integrity in handling donor information and transactions.

Qualification : Bachelor /Master -Social Development or equivalent related fields (worked experience in Non-Profit/ CSR)

Experience : 2-5 yrs