Description
The Assistant Manager/Deputy Manager Claims will be responsible for overseeing the claims process, ensuring efficient and effective handling of claims, and managing a team of claims professionals. This role requires strong analytical skills and the ability to communicate effectively with various stakeholders.
Responsibilities
- Manage and oversee the claims process from initiation to resolution.
- Ensure compliance with company policies and regulatory requirements.
- Evaluate claims for completeness and accuracy, and make determinations on claims settlement.
- Communicate effectively with clients, insurance agents, and other stakeholders regarding claims status and resolution.
- Assist in training and mentoring junior staff members in claims handling processes.
- Identify areas for process improvement and implement best practices to enhance efficiency.
- Prepare reports and provide insights on claims trends and performance metrics.
Skills and Qualifications
- Bachelor's degree in Insurance, Business Administration, or a related field.
- 9-15 years of experience in claims management or a related field.
- Strong knowledge of insurance products, policies, and claims processes.
- Excellent analytical and problem-solving skills.
- Proficient in using claims management software and Microsoft Office Suite.
- Strong communication and interpersonal skills to interact with clients and team members effectively.
- Ability to work under pressure and meet tight deadlines.
