Assistant Manager - Debt Management Services - SME

To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets.

Continuously monitoring Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Duties and Responsibilities:

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection
• Strategy Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients