Assistant Manager Customer Support

Rentickle is one of the largest and fastest-growing companies in the online rental space and has served close to 300,000+ B2C and B2B customers. Founded by two industry veteransAmit Sodhi (ISB Hyderabad, Ex-Director Business Development, HT Media) and Vineet Chawla (Ex-CEO, Hong Kong Winalite Group)and funded by Singapore-based investors, the company has established a leadership position in its sector within a short span of time.

Rentickle has built a strong brand presence in the marketplace and has been awarded Super Startup of the Year by SuperBrands and Brand of the Year by SiliconIndia. In the startup category, Rentickle topped the list for Workplace Culture, backed by BusinessWorld. The company has also won The Economic Times Promising Brand (2018) and TECHTORS by BW Businessworld. Additionally, it was featured among the 18 Startups to Look At in 20182019 by Insights Success Magazine. Most recently, Rentickle won the Great Place to Work Award in 2025.

The company has aggressive plans to expand into more geographies and product categories, with a vision to become the largest online rental platform by 2028.

Website: http://bit.ly/HRRentickle

Our Partner Entity

Trelif is a premium furniture brand founded in the fall of 2021, with a team of experts from renowned institutions across India. Drawing inspiration from modern contemporary designs, we reflect minimalism through exceptional craftsmanship.

We bring uniqueness by adding life to your spacetaking inspiration from European design lineage and blending it seamlessly with the Indian lifestyle. This is our interpretation of what modern furniture truly represents. Through Trelif, we aim to deliver custom design solutions and luxury at your doorstep, offering exclusive furniture designs crafted with the utmost precision and attention to detail. Our distinctive designs ensure you stand out from the crowd, making every purchase truly worth its value.

In recognition of its innovation and design leadership, Trelif was recently honored by Prime Insights Magazine as The Most Visionary Furniture Brand Fueling Interior Transformation 2025.

Website: https://www.trelif.com/

Key Responsibilities:

1.Revenue & Sales Leadership:

Own sales targets across B2B and assisted sales channels

Drive corporate partnerships, key accounts, and large-ticket B2B closures

Build and execute aggressive sales strategies to accelerate growth

Track and improve conversion, retention, and revenue metrics

2.Customer Experience & Escalation Ownership:

End-to-end ownership of customer experience and satisfaction scores

Personally, handle and resolve critical customer escalations

Set high service benchmarks and ensure strict adherence to SLAs

Continuously improve escalation frameworks and resolution turnaround times

3.Team & Performance Management:

Lead, hire, train, and scale sales and customer support teams

Set clear KPIs, targets, and accountability frameworks

Conduct regular performance reviews and corrective action plans

Build a high-performance, customer-obsessed team culture

4.Cross-Functional Leadership:

Work closely with Operations, Supply Chain, Product, and Tech teams

Act as the voice of the customer within the organization

Drive process improvements to reduce complaints, churn, and operational friction

Skills & Competencies:

Exceptional command over English (written & verbal)

Strong executive presence with the ability to influence internal and external stakeholders

Proven expertise in escalation handling and complex customer situations

Data-driven decision-making and strong analytical skills

High ownership, bias for action, and ability to work in fast-paced environments

Experience & Background:

3-4 years of relevant experience in sales, customer experience, or operations-led roles

Mandatory experience in B2B sales or key account management

Prior managerial or people-lead experience is highly preferred

Experience in high-growth start-ups, e-commerce, rental, or service-driven businesses is a strong advantage

• Location: Gurugram, Haryana Working days: 5.5 days (Rotational Off)