Your day-to-day activities will involve:
- Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner.
- Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.
- Monitoring the helpdesk and customer service executives on a regular basis.
- Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
- Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
- Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services.
- Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed.
- Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.)
- Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc.
- Managing and participating in events/parties/CSR activities, general maintenance and guest handling.
- Act as a secondary point of contact for all occupants, in case of client escalation.
- Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level.
