Assistant Manager - Collections Analyst

About Furlenco

Furlenco is a different furniture company. We enable the urban Indian to live better today in their

homes, by giving them award-winning furniture and home decor with a basket of access to rent,

buy, sell and buy back. All of our furniture is designed in-house by experts. We don't just give

furniture. We provide decor, accessories and appliances as well. We are launching our first ever

offline stores so that one can furnish their entire home, room or corner without traversing

multiple stores or websites !

We are seeking a highly skilled and detail-oriented Senior Analyst Collections to join our team.

The ideal candidate will leverage advanced analytics, reporting, and visualisation tools to drive

insights, improve recovery strategies, and optimise collection processes. This role requires

expertise in Advanced Excel, SQL, Power BI, and strong problem-solving abilities to support

decision-making and enhance collection performance.

Key Responsibilities

Data Management & Analysis

Extract, clean, and analyse large datasets from multiple sources using SQL.

Build, maintain, and optimise collection dashboards and reports in Power BI for real-time performance tracking.

Perform trend analysis, segmentation, and forecasting to identify opportunities for

improving collections efficiency.

Reporting & Insights

Develop advanced Excel models (macros, pivot tables, complex formulas, VBA) for

collection performance monitoring.

Present actionable insights and recommendations to leadership on delinquency trends,

customer behaviour, and recovery strategies.

Automate recurring reports to streamline reporting processes.

Collections Strategy Support

Partner with collections teams to design and evaluate strategies for recovery

improvement.

Conduct root cause analysis on collection challenges and propose data-driven solutions.

Track the effectiveness of strategies (campaigns, dialer strategies, payment reminders,

settlements, etc.).

Process Improvement & Innovation

Identify gaps and opportunities for automation and process optimisation.

Leverage data visualisation and analytics to drive continuous improvements in

collections operations.

Support compliance and regulatory requirements through accurate and timely reporting.

Required Skills & Qualifications

Bachelor's degree in a related field

36 years of experience in collections analytics, credit risk, or a related domain.

Strong expertise in:

Advanced Excel (macros, VBA, pivot tables, dynamic dashboards).

SQL (writing complex queries, stored procedures, data extraction/validation).

Power BI (dashboard creation, DAX, Power Query, data modelling).

Background in Python programming

Working days - 6 days a week