About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Title
Operations Manager Network & Wi-Fi Infrastructure
(BFSI)
Location
Pune (Client End)
Job Summary
We are seeking an experienced
Operations Manager to
lead and manage
Head Office and Enterprise Wi-Fi infrastructure operations
in a
BFSI environment. The role demands strong technical expertise,
operational governance, and people management skills to ensure
high
availability, security, compliance, and performance of network services.
The candidate will lead a team of
1530 engineers (L1, L2, and L3) and
work closely with internal stakeholders, vendors, and auditors.
Key Responsibilities
Network & Wi-Fi Operations
- Manage end-to-end operations of Head Office LAN, WLAN, and related network infrastructure.
- Ensure high availability, performance, and scalability of enterprise Wi-Fi and wired networks.
- Oversee incident, problem, and change management in line with ITIL best practices.
- Monitor network KPIs, SLAs, and proactively address performance and stability issues.
- Lead root cause analysis (RCA) for critical incidents and ensure corrective/preventive actions.
BFSI Security & Compliance
- Ensure adherence to BFSI regulatory, security, and audit requirements (ISO 27001, RBI, internal audits, etc.).
- Work closely with InfoSec, SOC, and Risk teams to implement secure network designs and controls.
- Ensure compliance with network access control (NAC), Wi-Fi security standards, and logging requirements.
Team Leadership & People Management
- Lead, mentor, and manage a team of 1530 engineers across L1, L2, and L3 support levels.
- Define roles, responsibilities, shifts, and escalation matrices.
- Drive skill development, training plans, and performance management for the team.
- Foster a culture of accountability, collaboration, and continuous improvement.
Vendor & Stakeholder Management
- Coordinate with OEMs, ISPs, and system integrators for support, upgrades, and escalations.
- Manage vendor SLAs, reviews, and service improvement plans.
- Act as a single point of contact for business, application, and leadership stakeholders for network operations.
Projects & Continuous Improvement
- Support network refresh, Wi-Fi upgrades, capacity planning, and optimization initiatives.
- Drive automation, monitoring enhancements, and process improvements.
- Participate in DR, BCP drills, and ensure operational readiness.
Technical Skills
Required Skills & Competencies
- Strong understanding of Enterprise LAN/WLAN architectures.
- Experience with Wi-Fi controllers, access points, and NAC solutions (Cisco, Aruba, etc.).
- Knowledge of network security concepts, authentication, and compliance requirements.
- Hands-on exposure to network monitoring tools, ticketing systems, and ITSM platforms.
Managerial & Soft Skills
- Proven experience in managing large support teams (L1L3).
- Strong stakeholder communication and crisis management skills.
- Ability to balance operations, people management, and strategic initiatives.
- Excellent documentation and reporting skills.
Education & Certifications
- Bachelor's degree in engineering, Computer Science, or IT (preferred).
- ITIL certification (preferred).
- Network certifications (CCNA/CCNP, Aruba, or equivalent) are a plus.
Preferred Experience
- Prior experience in BFSI / Banking / Financial Services environments.
- Experience managing Head Office or large enterprise campus networks.
- Exposure to audit handling and regulatory compliance.
