Job Summary
Assistant Manager Client Services is the single point of contact for interacting with customer stakeholder/ manager for a defined region/ program. He/She would be responsible for coordinating and scheduling arrangements for delivery of training programs, events and workshops, including all logistical support. He/She is required to manage and coordinate multiple tasks and detailed activities in a time-intensive work environment.
Project Planning & Execution
- Be the point of contact for customer stakeholders for all training requests and queries.
- Provide support to customer stakeholders for all types of training events.
- Calibrate with customer stakeholders for any changes/updates in the training requests/events/programs
- Understand and Execute the client requirements
- Communicate to the stakeholders
- Identify key risks and implement mitigation plans for the project
- Generate reports from desired tool and update employee database as per the process.
- Market programs if required and as per client process requirements.
- Communicates regularly with client for project deliverables
Vendor/Resource Management
Manage appropriate vendors for the project (if required)
Process Management
- Adherence and compliance to Project/organization processes and standards.
- Understand the process and identify process gaps to bring in continuous improvements and efficiencies for project deliverables
Educational Qualification
Education Qualifications
- Mandatory Any Graduate
- Optional Post Graduation
Technical Skills
- Mandatory 1. Working knowledge of LMS such as SAP; Saba; CSOD; etc.
- Working knowledge of CRM Tools such as Salesforce or any other.
- Good knowledge of Microsoft Excel ; MS PowerPoint and other Microsoft Office tools.
- Optional Should be ready to travel to different client locations if required and have a valid passport
Behavioural/Soft Skills
- Mandatory
- Have an outgoing personality; be a good communicator with proficiency in organizing and decision making.
- Attention to detail; ability to work easily with others and being a team player are key skills.
- Ability to work independently in a flexible; organized and adaptable manner and be customer focused.
- Must be proactive, take initiative, and be able to trouble shoot and handle pressure.
- Should be open to work globally, different time zones; with willingness to work in shifts and weekends if required.
- Possess excellent written & verbal communication skills.
- Optional 1.Deciding and Initiating actions
- Applying expertise and Technology
- Analyzing
- Learning and Researching
Skills
Goal-oriented with a results-driven desire for success
Experience
