Assistant Manager

Key Responsibilities:

• Performing data analysis based on Customer QRC & preparing reports for management
• accordingly.
• Handling all customer escalations raised over Social media & Consumer forums
• Coordinating with internal departments for customer escalations to ensure close loop
• of the cases.
• Performing ad hoc audits on product (Mobile phones) verification before final shipment
• to Retailer location.
• Weekly review & data preparation as per internal audit team to ensure compliance
• orientated process.
• Acting as a Nodal & Grievance officer to ensure timely closure of customer escalated
• cases.
• Guide team in effective customer issues resolution and handle any escalations.
• Developing a strategy to improve the customer experience in line with the company`s
• goals.

Candidate Requirements:

• Excellent communication & Analytical skills.
• Must have managed a team
• Enthusiastic & have problem -solving approach.

Educational Qualifications

• Graduate/MBA with 4 to 10 yrs. of experience in Telecom, Banking or Smartphone industry.