Assistant Manager – Student Affairs & Operations, University of Illinois Tech
Location: Vikhroli, Mumbai
Employment type: Full-time, On-campus
Position Overview
The Assistant Manager - Operations will be responsible for the overall management of campus operations at the University of Illinois Tech, Mumbai. This senior role ensures the safe, efficient and student-centred running of the campus, covering Facilities Management, IT Operations, Security, Transportation, Food Services, Hostels, Landscaping and related support services. The Director will also lead on Health & Safety, Sustainability, Infrastructure planning, Crisis Management and People & Vendor Management.
Key Responsibilities
A. Campus Operations Management
- Oversee day-to-day campus operations, ensuring seamless functioning of all support departments.
- Develop and implement operational policies, procedures, and service standards to ensure quality, efficiency, and compliance.
- Liaise with academic and administrative heads to ensure operational support aligns with academic schedules and priorities.
- Supervise operational staff and outsourced agencies.
B. Facility and Infrastructure Management
- Oversee maintenance, housekeeping, and upkeep of buildings, classrooms, laboratories, and recreational facilities.
- Ensure preventive maintenance and timely repairs of all campus infrastructure and utilities.
- Coordinate with vendors and contractors for facility management and service delivery.
- Oversee statutory compliance (fire safety, building codes, environmental standards, pollution control, etc.).
- Liaise with local authorities, ensure licenses and certifications are up to date.
C. IT and Technical Operations
- Supervise campus IT infrastructure, including network systems, data security, and digital learning support.
D. Security and Safety
- Manage campus security operations, including personnel deployment, surveillance, and access control.
- Develop and monitor safety protocols, including emergency response and disaster preparedness.
- Ensure robust security systems for students, staff, and visitors
E. Transportation, Food & Hostels
- Oversee transport operations for students, faculty, and staff, ensuring safety and reliability.
- Supervise food services to ensure quality, hygiene, and cost-effectiveness.
- Manage hostel operations, ensuring comfort, discipline, and well-being of residents.
F. Landscaping & Environment
- Maintain campus aesthetics through landscaping, waste management, and sustainability initiatives.
- Promote environmentally responsible practices in all campus operations.
G. Student Affairs
- Oversee student conduct, academic integrity, fitness-to-practise, and academic appeals, ensuring fair and transparent processes.
- Monitor student compliance with academic requirements and address non-compliance.
- Organizing college events
3. Qualifications and Experience
- Bachelor's degree in engineering, Management, or related field (Master's preferred).
- Minimum 15 years of experience in operations or facilities management, preferably in education, corporate, or defense establishments.
- Candidates from defense services background are strongly encouraged to apply.
- Proven ability to lead multidisciplinary teams and manage complex operational environments.
- Strong vendor management, negotiation, and project management skills.
- Excellent interpersonal, communication, and problem-solving abilities.
- Excellent with Excel and power point
4. Key Competencies
- Leadership, discipline, and strategic thinking
- Operational excellence and attention to detail
- Crisis management and decision-making
- Stakeholder coordination and service orientation
- Strong organizational and administrative acumen
