Job Description
- 1. Strong professional communicational skills in order to deal with clients informing them about status of their shipments
- 2. Responsible for timely completion of import and export jobs into the freight forwarding automation by managing the daily air/sea import/export in order to ensure smooth and efficient flow of operations.
- 3. Monitoring the daily E-mails & communications with both internally & externally customers in order make sure the circle of Information is going on professionally and in a timely manner.
- 4. Provide clients with high-end advice regarding the required import and export documentation
- 5. Responsible for accurate billing and cost acrual process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients.
- 6. Complete data entry into CR Freight Forwarding Operational platform.
- 7. Coordination with carriers, vendors and customers in case of any missing and/or damaged shipments and handling of claims in regards of damage and/or lost shipments
- 8. Interfacing with any authorities, ministries, GHA and airlines which are engaged in their daily work
- 9. Monitoring and developing the daily work environment/ procedures to meet the company standard and the KPI to achieve the best results.
- 10. Resolve all customer complaints and inquiries and provide customers with the guidance required for order processing via appropriate level of communication maintained at all time.
Customer Service
- Good knowledge of handling different type of shipments.
- Well versed with various inco-terms.
- Co-ordination with Client, Overseas Agent for pre shipment activities.
- Co-ordination with Shipping Line / Co-loader for placing booking.
- Updating client on the status of the shipment.
- Sharing all drafts with clients & seeking approval.
- Sharing pre alert with the client.
- Opening job in system and updating all the fields.
- Conducting MBR/QBR's for Key clients.
- Timely DSR's to be sent to clients as per SOP.
Documentation / Operation
- Filing IGM with the shipping / co-loader.
- Aware of split IGM process.
- Completing documentation / formalities for CFS nomination & Factory Destuff delivery.
- Co-ordinating with the shipping line / co-loader for the arrival of the shipment.
- Procuring Invoice from shipping line / co-loader / CHA / Transporter and booking in the system.
- Well versed with Invoicing aspect.
- Good knowledge of managing Accruals in system.
- Well versed with country regulations.
- Well versed with export clearance process.
