Assistant Manager - Back Office Operations

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Manager, Back Office Operations!
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement of existing processes in healthcare industry.

Responsibilities
.Responsible for managing day-to-day operations for Automative retail and distribution industry
.Be responsible for process documentations, training modules and continuous training of personnel basis identified training needs.
.Documentation of operations management procedures, manage exception documentations
.Establish and implement review, audit and control mechanism to increase the quality efficiency of the teams
.Audit team's performance to constantly evaluate agent performance
.Communicate performance against objective with the individual team members and constantly monitor their performance in terms of agreed key performance indicators
.Publishing and report out of team performance across all teams
.Regularize and conduct governance reviews with the customer and publish process metrics in defined frequency
.Respond to customer inquiries and escalations
.Disseminate information received from client contact point to the team members as soon as possible and to ensure the team members are fully briefed on the information received.
.Conduct regular team meeting and sessions to ensure that regular communication is maintained between team members, client and management.
.Drive automation and improvements within processes to streamline As-is operations through Lean, Digital and Six Sigma tools.
.Work with client organization to design plans for process improvements based on identified root causes
.Responsible to demonstrate capacity for critical thinking and analysis.
.Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
.Ensure accuracy / integrity of data
.Flexibility to work additional hours during month / quarter close and flexibility to stretch working hours due to business requirements
Qualifications we seek in you!
Minimum Qualifications
.Bachelor's degree in business administration, Commerce, Economics, or related field.
.Rich years of working experience with good years of experience as a team leader
.Ability to project and program manage more than one project at a time
.Desired prior experience in similar industry
.Excellent Communication Skills
.Excellent skills in reporting and deriving inferences from data
.Problem Solving Skills and an eye for detail

Preferred Qualifications/ Skills
.Effective probing skills and analyzing / understanding skills
.Must be able to work on a flexible schedule
.Ability to work under high pressure environment
.Story Boarding abilities

Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.