Position Summary
HR Shared Services group is a centralized hub of all operational and administrative processes characterized by employee self-service through defined hire to retire processes leveraging technology and multi-tiered levels of service and service responses. It enables the HR function to separate operational from the strategic facilitating each HR function to focus on their core competencies.
The Executive, HR Shared Services will be responsible for handling employee life cycle processes (preboarding to offboarding), gathering and preparing cyclical and ad-hoc HR reports, and dashboards, handling employee queries related to processes, policies and systems as well as collaborating with other HR functions on all employee related operations/ projects. The Executive will also be required to review and suggest process improvements, lead or drive initiatives in the realm of operational excellence through use of new age tools or available HR technology platforms.
Job Responsibilities
- Manage employee life cycle i.e. hire to retire processes primarily on SAP SuccessFactors
- Gather, update, maintain data and prepare cyclical and ad-hoc HR reports, scorecards/dashboards, executive presentations, and analyses on key HR metrics using MS Excel, MS PowerPoint, or other data analytics/visualization tools.
- Handle employee queries and provide timely and satisfactory resolution.
- Partner with internal HR teams such as HR Business Partners, Recruitment, etc. on org level HR initiatives such as policy implementation.
- Proactively review current process and implement process improvements to enhance quality and employee experience.
- Adopt and leverage technology (available tools and products) to automate manual processes.
- Manage HR vendors wherever applicable.
Education
Bachelor Equivalent - Science
Work Experience
- Bachelor's Degree in a related field
- Minimum of 1 year of experience in HR Shared Services/HR Operations or a similar field (customer facing)
- Understanding of HR processes/ policies
- Strong verbal, written, and communication skills
- Ability to communicate and build partnerships with all stakeholders
- Ability to work collaboratively in a fast-paced environment
Behavioural Competencies
Customer focus
Problem solving
Learning on the fly
Drive for result
Technical Competencies
Employee Engagement
Exit Process
RR
