The Assistant IT Manager is essential in maintaining, upgrading, and managing our hardware, software, and networks. Specializing in AWS Cloud Services, this role is crucial for ensuring our infrastructure's reliability, efficiency, and security. Key responsibilities now include user support, regular backups, routine system maintenance, and patch updates, alongside compliance and vendor management tasks.
Roles and Responsibilities:
1. Network and Server Management:
- Administer AWS cloud servers, focusing on efficient provisioning, scaling, and management.
- Ensure the availability of LAN, WAN, and Internet systems.
2. Security and Compliance:
- Maintain security policies and conduct regular audits to secure data and network access.
- Lead efforts in GDPR compliance, ISO certification, and SOC2 Type 2 evaluations.
- Respond to security questionnaires and manage compliance documentation during audits.
3. User Support and Backup:
- Provide end-user support, resolving issues to ensure uninterrupted access to services.
- Implement regular backup strategies, ensuring data integrity and availability.
- Guide users on best practices for secure and efficient system use.
4. System Maintenance and Updates:
- Perform routine system maintenance, including monitoring system performance and troubleshooting issues.
- Regularly update systems and applications with the latest patches to ensure security and functionality.
5. Vendor and Software Evaluations:
- Evaluate and select vendors for software solutions that enhance operational excellence.
- Ensure software implementations comply with our technical, security, and compliance standards.
6. Automation and Efficiency:
- Leverage automation to improve system efficiency and reduce manual tasks.
- Stay updated on new technologies to enhance the operational capabilities of our SaaS products.
Qualifications:
- Bachelor's degree in computer science, Engineering, or related field.
- Proven experience in system and network administration, preferably with AWS expertise.
- Familiarity with GDPR, ISO certifications, and SOC2 compliance processes.
- Excellent problem-solving and communication skills.
