Assistant General Manager Operations

Job Title: Assistant General Manager / Deputy General Manager – Operations

Department: Operations

Reporting To: Director – Operations

Role Overview

We are seeking a highly driven and strategic professional to join our Operations leadership team as AGM/DGM – Operations. The role requires an experienced professional who can lead large-scale recruitment delivery programs and manage multiple client engagements simultaneously.

The individual will be responsible for driving end-to-end delivery, managing key client relationships, and leading internal recruitment teams to ensure high-quality talent delivery. This role requires a strong balance of strategic thinking, operational leadership, and client engagement to drive consistent service excellence and operational efficiency.

Key Responsibilities

Client Engagement & Relationship Management

- Manage and strengthen relationships with multiple enterprise clients across ongoing recruitment engagements.

- Act as a strategic partner to clients by understanding workforce planning needs and providing effective talent solutions.

- Ensure high levels of client satisfaction, retention, and account growth through proactive engagement and delivery excellence.

Delivery & Operations Management

- Lead and oversee end-to-end recruitment operations across multiple projects and client mandates.

- Ensure timely delivery of hiring requirements while maintaining quality standards and SLA commitments.

- Drive operational efficiency through structured recruitment workflows and performance tracking.

Team Leadership & Stakeholder Management

- Lead and mentor recruitment delivery teams, sourcing specialists, and client-facing coordinators.

- Foster a high-performance culture by providing guidance, performance feedback, and strategic direction.

- Collaborate with internal stakeholders across Talent Acquisition, HR, and Leadership teams to align on delivery.

Strategic Planning & Process Optimization

- Develop and implement scalable recruitment strategies aligned with client requirements and business objectives.

- Identify opportunities for process improvements, automation, and operational efficiency.

- Drive initiatives that improve candidate experience, recruiter productivity, and delivery outcomes.

Performance & Delivery Management

- Monitor delivery metrics, hiring targets, and operational KPIs across accounts.

- Ensure adherence to service level agreements (SLAs) and maintain consistent quality in recruitment delivery.

- Provide regular reporting and insights to senior leadership on account performance and hiring trends.

Key Competencies

- Strong client relationship and stakeholder management skills

- Proven experience managing multiple recruitment projects or RPO engagements

- Strategic thinking with strong operational execution capabilities

- Ability to manage large delivery teams and cross-functional stakeholders

- Excellent communication, negotiation, and leadership skills

Preferred Background

- 8–15 years of experience in Recruitment Consulting, RPO, Talent Solutions, or HR Services organizations

- Proven experience managing multiple enterprise clients and recruitment delivery teams

- Strong exposure to high-volume hiring, RPO operations, and talent delivery models

- Experience in client-facing leadership roles within recruitment or consulting environments