Assistant General Manager

Job Description – AGM/GM – Strategy & Ops (BaaS)

About Us:

Battery Smart is India's largest and fastest-growing battery-swapping network for electric two and three-wheelers.Founded in 2019 and launched in 2020, we are changing the game in the EV sector by making electric mobility accessible, economical, and scalable through a unique partner-led model. Today, we power the journeys of over 1lac+ drivers daily through 1,600+ swap stations across India.

Role Overview:

The AGM/GM – Strategy & Operations will drive end-to-end business performance across the BaaS network,with ownership of demand growth, network utilization, and operational efficiency.

This is a team handling and cross-functional leadership role, requiring a strong blend of strategy, execution, and people leadership to scale a distributed, partner-led ecosystem.

Key Responsibilities:

• Own network performance across regions, driving improvements in utilization, demand

throughput, and revenue growth.

• Lead and manage a team of strategy, operations, and field leaders, ensuring strong execution rigor and goal alignment.

• Design and execute growth strategies to expand demand, improve customer adoption, and strengthen channel performance.

• Drive city-level and cluster-level planning, including pricing, demand shaping, and performance

optimization.

• Partner with Supply Chain and City Operations teams to ensure effective supply-demand alignment and minimal service gaps.

• Establish and monitor business KPIs such as utilization, retention, partner productivity, and unit

economics.

• Build and institutionalize performance management frameworks for field teams and channel networks.

• Lead hiring, capability building, and retention for high-performing teams across regions.

• Work closely with Product and Tech teams to improve user experience, accessibility, and operational efficiency.

• Drive data-driven decision-making, including reviews, dashboards, and leadership reporting.

• Strengthening the partner ecosystem, ensuring high engagement, productivity, and long-term

sustainability of partners.

Team Leadership Scope:

• Manage a team of Strategy & Ops managers, Demand Managers, and field execution teams

• Driving a culture of ownership, performance, and accountability

• Ensure alignment between central strategy and on-ground execution.

Required Skills & Qualifications:

• 6–8 years of experience in strategy, operations, business growth, or general management roles

• Proven experience in team handling and leading cross-functional initiatives

• Strong exposure to high-growth, execution-driven environments (EV, mobility, logistics, infra, or

startups preferred)

• Deep understanding of on-ground operations and multi-city execution models

• Strong capabilities in problem-solving, program management, and stakeholder management

• Experience in managing P&L metrics, business performance, and operational KPIs

• High ownership mindset with ability to drive outcomes in ambiguous and fast-paced environments

Why Battery Smart:

• Opportunity to lead and scale a category-defining BaaS business

• High-impact leadership role with direct influence on business outcomes

• Work at the intersection of EV, infrastructure, operations, and strategy