What will you be doing As the Assistant Director of Sales, you will be responsible for performing the following tasks to the highest standards:
- Marketing Plan Participation: Contribute to the development and execution of the hotel marketing plan.
- Hilton University Courses: Complete relevant courses from Hilton University on time and ensure successful completion of the tests.
- Product Knowledge: Be fully familiar with the hotel's products, services, and related activities.
- Sales and Promotion: Lead the promotion and sales of all hotel products, including rooms, catering, banquets, and more.
- Sales Targets: Achieve sales targets and related tasks set by the hotel.
- Sales Plans Development: Develop sales plans and obtain approval from the Director of Sales or Commercial Director, focusing on maintaining and developing customers within the specified region or industry.
- Customer Engagement: Understand customer needs through various sales methods, including telephone sales, face-to-face meetings, and other forms of interaction.
- Quotations and Contracts: Efficiently produce quotations, send contracts to customers, and follow up promptly.
- Hotel Tours: Provide hotel tours to clients.
- Reservation System Operation: Use the hotel reservation system to book rooms, banquet venues, etc.
- Teamwork Coordination: Send teamwork orders promptly and ensure the relevant departments are informed.
- Customer Relationship Management: Establish and maintain strong relationships with customers, ensuring the accuracy and update of customer information, and reporting customer needs and feedback to the hotel.
- Cross-Hotel Promotion: Recommend other hotels within the group to clients.
- Market Intelligence: Collect and share market and industry information with the Sales team to identify and capitalize on business opportunities.
- Competitor Analysis: Stay informed about competitors product offerings, customer profiles, and promotional activities and share feedback with the Commercial Director / Director of Sales.
- Customer Reception: Welcome key customers, team leaders, and VIPs upon their arrival at the hotel.
- Guest Feedback: Handle guest feedback or complaints professionally.
- Sales Maximization: Maximize sales opportunities and effectively forecast team and banquet revenue.
- Team Supervision: Provide necessary supervision and guidance to Sales Managers or Directors in developing quotes or contracts.
- Marketing Plan Collaboration: Actively participate in the development of marketing plans and collaborate to achieve sales budgets.
- Workload Allocation: Assist the Director of Sales in effectively allocating daily tasks within the Sales team structure.
- Communication Facilitation: Organize and ensure effective communication between the Sales team and the Operations team, helping the Banquet and Catering Sales departments or Operations teams follow up on events during banquets or meetings.
- Budget and Forecasting Assistance: Assist the Director of Sales with department budget development and participate in forecasting and marketing plan development.
- Employee Training: Provide regular training to team members, ensuring they are familiar with hotel products, services, and procedures, and can effectively meet customer needs with professional, customized services.
- Market Analysis: Regularly analyze customer output and source market structure, anticipate market trends, and design products and channels in advance to capture new business opportunities.
- Recruitment and Training: Assist in recruiting, selecting, and training employees to maintain team vitality and stability.
- Task Completion: Conscientiously perform assigned and special tasks as directed.
What are we looking for An Assistant Director of Sales serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the following attitude, behaviors, skills, and values:
- Experience: Proven experience in sales, preferably in a hotel or hospitality setting, with a focus on both sales and leadership.
- Customer-Centric Focus: Strong focus on customer service with the ability to build lasting client relationships.
- Communication Skills: Excellent verbal and written communication skills to effectively interact with clients, team members, and other stakeholders.
- Leadership: Strong leadership and training skills to guide the sales team.
- Strategic Thinking: Ability to understand and anticipate market trends and customer needs to develop appropriate sales strategies.
- Sales Focus: A proactive sales approach to ensure that revenue goals are met and exceeded.
- Teamwork: Ability to work effectively as part of a team, with strong collaborative skills to engage with different departments within the hotel.
- Adaptability: Able to quickly adapt to changing business conditions and customer demands.
This role will require flexibility, a strong understanding of the market and hotel industry, and the ability to lead and motivate a sales team to achieve both individual and organizational goals.
