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1. Responsible for implementation of the retention process in the company
2. Improve daily productivity and efficiency of team
3. Listen to voice of customers to improve quality of calls and provide inputs to the team and
organization
4. Analyze repeat complaints and suggest permanent solution leading to a high degree of customer
satisfaction
5. Lead and drive the culture of care and compassion coupled with great performance
6. Monitor and ensure customer requests received are promptly attended
7. Support and manage the team consistently by analyzing training and developmental needs 8.
Constantly working on automation to reduce manual interventions
9. Effective cross functional synergy and coordination
10. Process improvements leading to significant reduction in customer disconnection requests 11.
Sharing insights, reports, analysis and presentation to management
12. Understanding of payment process in Enterprise segment
13. Recovering doubtful debts from customers with payments overdue
14. Maintaining good relationship with large customers and managing them personally
15. Acting as a final point of escalation for all customer issues.
We are a young and dynamic organization promoted by a group of Individual who have significant experience in service delivery and client management. At Mee 2 Bee Smart Services, we follow process which improves quality, reduces cost and cycle time of business processes and endeavor’s to be a business partner with its capabilities, best practices and tools to suit its client exclusive requirements, thereby setting a benchmark in the industry for providing expert solutions We provide completely exclusive services to our clients and we adhere to the promise of conducting all the information of their business with utmost confidentiality.
Job ID: 125782377
