Manage the painting services portfolio with the organizational vision and goals to create value for the business | - Create and drive awareness of the various services on ground by BTL activations.
- Develop the business with respect to booked number of sites & value from leads.
- Build processes and drive activities to improve Customer Referral Contribution.
- Conduct periodic analysis of ratios such as the Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for their continuous improvement.
- Liaison with the Zonal Head for sales level initiatives.
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Manage and drive the Service Delivery to ensure exceptional Consumer Experience during end to end painting service | - . Conduct site evaluation and audit of prepainting, WIP & postpainting sites.
- . Track, monitor and enhance the NPS Scores for the geography by creating awareness across all stakeholders.
- . Ensure SOPs & policies are adhered by the team across the unit & sites.
- . Manage the Complaints team to ensure customer complaints are investigated and addressed timely.
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Build and nourish service provider partnerships | - . Recruit and enroll Painter Cells as per demand.
- . Execute agreement sign offs with connected dealers & build engaging relationships with them.
- . Conduct master profiling, training and evaluation of the Painter Cells.
- . Educate the Painters/ contractors on the Painter Loyalty program and its benefits.
- . Conduct Performance Reviews on monthly/ quarterly basis of each Painter Cells.
- . Analyse the retention ratio of painters and drive initiatives to enhance the same.
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Conduct supervision and tracking of all set painting processes, reports, tools and material in alignment with set goals and processes | - . Maintain an inventory of all assets such as Tools, Implements and Painting Material.
- . Ensure that the Cleaning Solution and Plastic films are used on all sites as per set process.
- . Conduct monthly reporting of the working condition of equipment such as Sanders, Rollers & Sprayers and ensure that these are regularly in workable condition.
- . Ensure Paint Material delivery as per norms at Customer Sites.
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Manage and grow the talent within the team by driving people management initiatives | - Hire best talent for the team, developing and engaging them.
- Building high performance culture and conversations in teams.Set up team KRAs and monitoring mechanisms in accordance with all aspects of the role.
- Formulate the team training agenda in alignment with the central team.
- Ensure timely execution of training, tracking effectiveness and generation of training reports.
- Build strong talent pipeline for key roles in the team.
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