POSITION DESCRIPTION
We are seeking a visionary AI Specialist to lead the integration of artificial intelligence across multiple facets of our organization. From improving internal processes to creating AI-powered customer touchpoints, you will be instrumental in building scalable solutions that increase operational efficiency, optimize guest engagement, and elevate brand performance.
RESPONSIBILITIES
- Evaluate operational and guest-facing processes to identify inefficiencies and opportunities for AI-led transformation.
- Design and deploy AI agents to prequalify leads generated via inbound channels such as calls, WhatsApp, email, and web forms.
- Collaborate with marketing and web development teams to create AI-driven recommendations for website optimization, content layout, and user journey personalization.
- Implement AI tools to automate design workflows, generate creative assets, and support campaign development.
- Develop and manage AI-powered marketing automations for audience segmentation, content personalization, performance forecasting, and lead nurturing.
- Integrate AI solutions with platforms like CRM, booking systems and customer communication tools.
- Build dashboards and predictive analytics tools to support leadership decision-making.
- Launch pilot programs, assess ROI, and scale successful AI applications across departments.
- Stay abreast of AI trends, hospitality tech innovations, and emerging platforms to maintain a competitive edge.
- Train cross-functional teams on AI adoption, promoting a data-informed and innovation-led culture.
- Ensure all AI solutions are compliant with data security, privacy, and ethical standards.
REQUIREMENTS
- Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Data Science, or a related field.
- Minimum 3 years of hands-on experience in developing and implementing AI or machine learning solutions.
- Strong track record of building conversational AI agents or bots (e.g., for WhatsApp, web chat, or voice).
- Proficiency in AI frameworks (e.g., TensorFlow, PyTorch), NLP, automation tools, and relevant APIs.
- Understanding of web architecture, UI/UX principles, and AI applications in CRO and content strategy.
- Familiarity with tools such as Zapier, HubSpot, ActiveCampaign, or other marketing automation platforms.
- Experience working with CRM and other hospitality-related platforms is a plus.
- Excellent analytical, communication, and cross-functional collaboration skills.
- A proactive mindset with a passion for innovation and hospitality.
Why Join Us
- Shape the future of hospitality with AI-led innovation at a globally recognized resort brand.
- Work on high-impact, visible projects that transform both guest experience and internal operations.
- Gain exposure to diverse teams and functions, with a culture that fosters creativity and experimentation.
- Enjoy competitive compensation, learning opportunities.
