About Whirlpool India
Whirlpool of India Limited, headquartered in Gurugram, is a leading home appliances company dedicated to enhancing life at home and inspiring generations through its trusted brands. The company operates three state-of-the-art manufacturing facilities in Faridabad, Pune & Puducherry, each reflecting Whirlpool's commitment to providing best-in-class consumer solutions. Further driving innovation, the company has a Technology & Engineering Center, where India's world-class talent architects the next generation of home innovation. In the 2024-25 fiscal year, Whirlpool of India reported approximately INR 8110 Cr in annual revenue and employed 2193 people. More information is available at www.india.whirlpool.in
Supervision of Service Partner Operations
- Ensure quality of customer service provided by service partners
- Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner
- Assist service partners in educating service engineers about the right attitude for handling customer interactions
- Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts
Defect Management and Trade
- Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor
- Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs
Training of Service Engineers
- Provide engineering solutions to issues faced by Service Engineers
- Guide the service engineers to excel in soft skills and customer interaction
- Provide technical support to build expertise in specific product repairs and new products
Sales and Revenue
- Promote sales of accessories, water products, spare parts and stabilisers to customers
- Interface with service quality team and service partners to communicate targets and incentive schemes
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See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.
At Whirlpool India, we value and celebrate diversity. Whirlpool India is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
