Key Responsibilities:
Sales Leadership:
- - Developing & driving sales strategy for your area & team with focus on revenue goals.
- - Driving the rigor to deliver world-class customer experience at the store, thereby increasing the Net Promoter Score (NPS) for the store and reducing detractors
- - Drive high performance culture in your area across the metrics mentioned above
- - Assessing business and performance trends regularly & build improvement opportunities.
- - Serve as critical strategy planning link between Corporate and the field organization.
- - Translate corporate goals including financial returns, sales growth and market share, into
- Business plans.
- - Assess field capability and establish performance priorities at group level.
People leadership:
- - Partnership with Store Managers & HR team to make sure stores are adequately staffed.
- - Leading leaders, coaching and developing future talent
- - Assess & bridge skill gaps including those related to implementation of business plans, forecasts, financial analysis, associate development and communication
- - Formal & Informal performance management for store managers they are responsible for
- - Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team.
- - Retain talent -> Reduce attrition
Organizational leadership:
- - Solely responsible for managing and maintaining territory and store budgets to ensure profitability at the area level
- - Managing the top and bottom line effectively of the assigned territory and stores
- - Responsible for overall operational effectiveness of stores on areas such as shrinkage, capacity, productivity, growth, attrition.
- - Build creative & cost effective methods to ensure productivity while managing high standards of retail operations.
