Credit-Operations Manager will ensure process adherence, quality checks in lines with credit policy, and compliance, acting as a bridge between Credit and Operations teams to ensure seamless loan processing.
Core Responsibilities:
- End-to-End Credit Operations Oversight with thorough knowledge of credit policy and process.
- Supervise and manage the login of loan applications, ensuring all documents are in place as per policy guidelines including KYC.
- Ensuring gating rejections in line with credit policy and close monitoring on login quality.
- Ensuring timely initiation of internal reports and checks as mandated by credit policy.
- Oversee the CAM (Credit Appraisal Memo) preparation ensuring completeness and accuracy before submission to credit approvers, ensuring that key ratios are in lines with credit policy.
- Conduct final review of loan files before disbursement, ensuring all documents are in place and compliant with internal and regulatory guidelines.
- Review disbursement dockets and hand them over to the Operations team for final disbursement and payment processing.
- Ensure adherence to policies and SOPs across all credit-operations processes.
- Identify and rectify process gaps to enhance efficiency and accuracy.
- Manage and resolve queries from the Hind-Sighting Team and Internal Audit, implementing corrective actions as required.
- Ensure compliance with regulatory requirements and internal controls.
- Work on Loan Origination System (LOS) and Finnone for loan processing.
- Familiarity with SFDC (Salesforce) and MS-Excel is an added advantage for tracking and reporting.
- Support digital initiatives to streamline credit-operations processes and improve efficiency.
- Manage a team of Credit Processing Associates (CPAs) across branches in the assigned region.
- Ensure regular training and upskilling of CPAs to enhance process knowledge and efficiency.
- Conduct periodic performance reviews and ensure team adherence to KPIs.
- Foster collaboration between Credit, Sales, and Operations teams to ensure smooth loan processing.
Key Performance Indicators (KPIs):
- First Time Right (FTR) - Ensuring minimal errors in loan files.
- Turnaround Time (TAT) - Ensuring quick and efficient loan processing.
- Compliance Adherence - No deviations from policy and regulatory guidelines.
- Process Efficiency - Identifying and implementing improvements in workflows.
- Driving penetration of E-NACH for improved operational efficiency
- Ensuring acknowledgment of property papers / PDDs from the credit team
- Responsible for timely handover of PF/Balance PF Cheques to operations team and tracking clearance of cheques.
- Hold regular meetings with the business team conduct regular training for improvement in FTR files
- Work cross-functionally with internal partners to develop technological solutions and to adapt and deploy new technologies to drive efficiency, correct deficiencies, and build greater consistency in processes
- Prioritize and manage critical projects for implementation of LOS/LMS and other technology enablement for the operating model of the HFC.
- Ensuring low attrition for the team.
