Area Collections Head

As the Area Collections Head at Kinara Capital, you will oversee and manage the collections process across designated territories. Your main goal will be to ensure timely loan recovery while minimizing delinquency rates and maintaining positive customer relationships. You will lead and develop a team of collection agents, implement efficient strategies, and promote best practices for credit recovery. Your role will also include analyzing collection data, preparing reports for management, and collaborating with other departments to optimize overall operations.

Key Responsibilities:

• Lead and manage the collections team in the assigned area to meet or exceed collections targets.
• Develop and implement effective collections strategies to reduce overdue accounts.
• Monitor and evaluate collection processes and performance metrics regularly.
• Conduct training sessions to enhance the skills and performance of collection agents.
• Collaborate with risk management and credit assessment teams to identify and mitigate potential collection issues.
• Prepare detailed reports and present findings to senior management.
• Build and maintain strong customer relationships to facilitate smooth collections.
• Ensure compliance with regulatory requirements and internal company policies related to collections.
• Resolve escalated customer issues and disputes effectively.