Architecture Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Architecture Analyst will be functioning as an imaging, Autopilot and Intune specialist. The Architecture Analyst will be responsible for designing, implementing, and optimizing enterprise endpoint imaging and management solutions that are secure, scalable, and efficient. This includes leading efforts around Windows Autopilot provisioning, troubleshooting deployment issues, and enhancing device performance through automation and policy enforcement

Primary Responsibilities:

• Endpoint Imaging: Architect and maintain enterprise-wide Windows imaging solutions usingMECMandAutopilot
• Desktop Management: Oversee the deployment, configuration, and maintenance of Windows desktop environments
• Troubleshooting: Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently
• Automation: Develop and implement automation scripts to streamline desktop management tasks
• Documentation: Maintain comprehensive documentation of desktop configurations, processes, and procedures
• Collaboration: Work closely with other IT teams to ensure seamless integration and support of desktop systems Provide expert-level support to technical partners
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 5+ years of experience in Windows desktop engineering or a related field
• Automation: Experience with scripting languages such as PowerShell for automation
• Experience developing and maintaining Windows Imaging in MECM
• Experience with DEX tools for troubleshooting endpoint issues
• Experience working in a Microsoft centric environment (O365, M365)
• Experience working in a large endpoint environment over 50k
• Experience working in a highly regulated industry i.e. Insurance, Healthcare, Banking
• Technical Skills:
  • Practical experience supporting Windows Autopilot including troubleshooting deployment workflows
  • Experience with hybrid and cloud-native deployment models
  • Solid understanding of Windows OS internals (kernel, registry, services, drivers, etc)
  • Proficiency in Microsoft Intune Windows Device Management
• Security: Foundational understanding of Windows security technologies, ie policy, encryption, authentication, network security
• Analytical Skills: Proven excellent problem-solving skills with a focus on troubleshooting Windows OS and OS deployment issues across diverse hardware and user environments
• Communication: Proven solid verbal and written communication skills