- Proven experience managing various large-scale enterprise network topologies including LAN, WAN, Wireless, Network Security and IP Services.
- Expert knowledge of infrastructure components (e.g., routers, load balancers, proxy, firewalls, cloud products, compute, storage, and networks)
- Able to identify manual operational tasks and develop automation to solve problems in a modern SRE support model
- Drive the collection of performance metrics that will help drive automation, reduce network down time and enhance our
Responsibilities
This Is a Hands-on Technical Role
- Provide tier-3 (expert level) operational support to resolve critical business issues that require deep network troubleshooting
techniques and performance analysis
- Independently own the Network Infrastructure support solving complex issues and suggest design modifications as appropriate.
- Ensure SLAs are met
- Responsible for performance analysis, proactive troubleshooting and capacity planning for the Network platforms.
- Perform monitoring and maintenance of overall environment working with experienced team members.
- Perform change controls. Update process documentation and team portals.
- Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis.
- Communicate with peers and managers regarding system issues & participate in 24x7 on-call.
- Automate operational tasks to make processes simpler and more robust.
- Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.
- Manage network service providers and matrixed resources
- Refresh heat-maps and operations plans for campus networks, and all WAN, LAN, and WLAN connectivity
- Monitor and analyze statistical data to develop improvement plans for network and application performance
- Provide an effective network capacity plan in partnership with Network Capacity team
- Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth
Qualifications
- Bachelor's degree in computer science/engineering, or related qualification
- Certifications is a plus (CCNA, CCDA, CCNP, CCDP)
- Minimum 8+ years of working in a Network / Telecommunications role, with expert level experience with MPLS, SIP, IP, Wi-Fi, SD-
- WAN, VPN, Firewalls, etc. technologies.
- 5+ years of management skills with the ability to develop teams and cultivate talent
- Experience of working in a multi-cultural, virtual team, across multiple geographical regions
- Experience with technologies such as: Cisco / Juniper HSRP/VRRP, VRF, VPC, VC, LACP, Fabric Path, CPPM/f5/infoblox, VPN, SD WAN , SWG.
- Extensive support of Routing Protocols/Technologies such BGP, OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast.
- Strong understanding of application communication methodologies.
- Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results.
- High level of confidence and competence communicating on bridges.
- Solid background in vendor management to drive incident resolution.
- Experience with monitoring tools and strategies.
- Execute and analyse packet captures using NetScout, Wireshark and other related technologies.
- Perform or participate in complex maintenance or deployment activities.
- Create or modify documentation in response to new events and learnings.
- Routinely provide constructive feedback for improvement opportunities
- Ability to coordinate and direct activities across multiple teams
- Excellent customer focus and engagement skills
- Ability to develop solutions within a complex operational environment
- Excellent verbal and written communications skills
- Advanced knowledge of technical/business environment and problem determination strategies
- Develops and maintains standard operating procedure manual and processes used by the team
