Responsibilities
Product Ownership & Strategy:
- Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies.
- Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency.
- Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings.
- Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks.
- Work closely with business leaders, IT teams, and service owners to refine and improve IT services.
- Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow.
Qualifications
- 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management.
- Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred).
- Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management.
- Functional expertise in IT Service Design, Workflow Automation, and Process Optimization.
- Proven ability to define catalog structures, SLAs, workflows, and automation solutions.
- Experience in consulting, stakeholder management, and business process reengineering.
- Strong understanding of enterprise IT landscapes, integrations, and self-service enablement.
- Excellent analytical, communication, and leadership skills.
