Architect (ATC)

Strategic Solution Leadership Architecture

Lead the technical solutioning process for all ServiceNow projects ensuring alignment with business objectives, architectural standards and the overall ServiceNow strategy

Define and communicate a clear architectural vision and roadmap for the ServiceNow platform ensuring alignment with Highmark Healths enterprise strategy

ServiceNow Development Implementation

Lead the design development configuration and implementation of complex ServiceNow solutions primarily within the ITSM suite

Perform code reviews ensure quality assurance and provide technical guidance to development teams.

Generative AI Agentic AI Strategy Implementation

Now Assist Gen AI Deployment Strategically Design Configure And Deploy ServiceNow Now Assist Features Across ITSM And Other Relevant Modules To Significantly Enhance Agent Productivity And User Self Service This Includes

Integration Data Architecture Optimization

Design comprehensive integration strategies and architectures for connecting ServiceNow with critical external systems.

Optimize data models within ServiceNow including CMDB and CSDM ensuring data integrity and consistency.

Security Compliance Technical Leadership

Architect secure solutions within ServiceNow considering roles groups ACLs authentication and compliance with healthcare regulations eg HIPAA and internal policies

Required Skills Experience

Education Bachelors degree in Computer Science Information Technology Engineering or a related field.

ServiceNow Experience

10 years of extensive hands-on experience as a ServiceNow Developer and/or Architect

AI Experience

3 years of practical experience implementing architecting and configuring Generative AI features within ServiceNow, with specific expertise in Now Assist capabilities

Technical Proficiency

Deep understanding of ServiceNow platform architecture design patterns and best practices

Strong proficiency in JavaScript GlideScript HTML CSS and REST SOAP APIs

Leadership Communication

Exceptional analytical problem solving and critical thinking skills with a strong aptitude for innovation in AI.

Proven ability to lead technical discussions influence decision-making and successfully drive initiatives.

Preferred Qualifications

ServiceNow Certified Master Architect or Certified Technical Architect

ServiceNow Certified Implementation Specialist CIS in ITSM and/or other relevant modules