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ARC Support Engineer - L3 ( Security )

Hewlett Packard Enterprise
Bengaluru
7-12 Years
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Job Description

  • Become the dedicated focal technical support contact and handle high priority issues for a limited number of Advanced Services customers, on specific Juniper Networks Routing products ( SRX High end and Low end series , Virtual SRX )
  • Gain in-depth knowledge of the Juniper infrastructure and technologies that are present in assigned customer s network profile; including their network topology, features, configurations, and service history, which results in faster resolution.
  • Take ownership of high priority or sensitive customer issues, Isolate Juniper product issues at network/hardware/software level, ensure prompt service restoration and resolution to the customer s satisfaction, by using a systematic problem-solving approach.
  • Replicate customer environments and issues in lab and work closely with Juniper Engineering team in providing bug fixes on software issues reported by customer.
  • Work closely with other Global Services(GS) teams to ensure knowledge share of the customer s networks, issues and solutions. Keep GS management informed of all sensitive issues
  • Provide necessary support to the Service Managers for high profile technical escalations , Involvement in conference calls and/or face to face customer account meetings to discuss technical escalations.
  • Develop and maintain skills in his/her core products and technologies and highlight any need for training as the customers networks evolve.
  • Work with various technical teams within Juniper Networks regarding new products and feature improvements for reliability, availability, and serviceability.
  • Contribute to technical documentation (White Papers, FAQs, Solutions) for internal and/or external use.
  • Develop a Can-Do attitude and suggest ways to improve the team performance and increase customer s satisfaction.
  • This is an individual contributor role. There can be rotational weekend coverages to support customers.

More Info

Job Type:
Permanent Job
Industry:
Information Technology
Role:
Technical Support Engineer
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Hewlett Packard Enterprise

The Hewlett-Packard Company, commonly shortened to Hewlett-Packard or HP, was an American multinational information technology company headquartered in Palo Alto, California. HP developed and provided a wide variety of hardware components, as well as software and related services to consumers, small and medium-sized businesses (SMBs), and large enterprises, including customers in the government, health, and education sectors. The company was founded in a one-car garage in Palo Alto by Bill Hewlett and David Packard in 1939, and initially produced a line of electronic test and measurement equipment. The HP Garage at 367 Addison Avenue is now designated an official California Historical Landmark, and is marked with a plaque calling it the "Birthplace of 'Silicon Valley'".

Job ID: 139713451

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Last Updated: 22-01-2026 00:45:14 PM
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