Over 2,200 of the world's leading organizations trust our client to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.
Join our global team, securing application connectivity, anywhere.
We are hiring a Technical Support Engineer for a leading support position based in India.
Reporting to: Support Manager
Location: Remote
Direct Employment
Responsibilities:
- Supporting our global customers via email, phone, and webcasts, guiding customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
- Maintaining and updating the knowledge base, participating in the buildup of the support organization.
- Introducing support methodologies, tools and more.
- Working in tight integration with the global support teams as well as with R&D, Delivery and Product management.
Position Requirements:
Requirements:
- At least 2 years previous experience in similar position, in a software company
- Experience in Linux/UNIX environments
- Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
- Experience in support of network security software products
- Independent, resourceful, problem-solver, result oriented
- Excellent written and verbal communication skills in both Arabic & English
- Fast learner
- Team player, pleasant and with a high level of integrity
- Operating well under-pressure, multi-tasking.
- Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.
Advantages:
- Proven experience supporting customers in the Middle East (ME) region
- Experience in SRE/DevOps
- Experience in Linux script languages (PERL, shell)
